Help centre
Frequently asked questions
Clear answers for ordering, delivery, branches, returns, and accounts - before you need to get in touch.
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Open a question to reveal the answer. One section stays open at a time so it stays easy to scan on any screen.
Choose the branch nearest your project or collection point. Compare addresses, opening hours, and directions on our branch directory.
Signed-in customers can review their order history. For how delivery and collection work, see our delivery guide.
Yes. Contact a branch team with your product list or project requirements and they can advise on the next step.
Check the returns and refunds guidance first, then contact us with your order reference before sending anything back.
Read about Bath Giant Trade and complete the application on the trade programme page. Trade-specific questions are answered there too.
Open the trade login and use the password reset option. General customer accounts offer the same recovery route from sign in.
Collection is available when shown for your basket. Wait for confirmation before travelling and review our delivery and collection information.
Charges are based on your postcode, what is in your basket, and delivery eligibility at checkout. Free delivery may apply when your basket and postcode qualify. See the delivery guide for more detail.
Some items can only be delivered in selected postcode areas, or collected from a branch. Available options are shown during checkout.
Where we publish coverage per carton, use the tile calculator on the product page to estimate how many cartons you need for your area.
Bundle pricing is controlled per product and can either use a fixed bundle price or summed component pricing.
We have branches across central Scotland. Addresses, maps, and opening hours are on our branches page.
Still stuck?
Talk to the Bath Giant team
If you cannot find what you need, send an enquiry or call your nearest branch for local stock and project help.